ILWU Credit Union


iProtect - Your Identity Theft Protection

We are always looking for ways to make your life easier and more secure, and that is why we are proud of our Identity Theft Protection Program, iProtect.

This fully managed identity recovery comes standard with your ILWUCU checking account. iProtect covers all types of identity theft, even if it is not related to your ILWUCU accounts. Here is what the program provides if you suspect identity theft:

  •  A personal advocate to work your case
  •  All three major credit bureau reports reviewed as part of your initial case assessment
  •  Lost document rescue for lost, stolen or compromised personal credentials
  •  Creation of law enforcement- grade case file
  •  Free credit monitoring for 12 months
  •  Assist with fraud alert placement

Identity theft is defined as the process of using someone else’s personal information for personal gain. ID theft can happen to anyone, and it can come in all shapes and sizes. According to the FTC, there are more than 30 types of identity theft affecting millions of Americans each year.

Members with an ILWUCU checking account are protected. If you or a family member* suspects any type of identity theft, simply contact us. Even if you are not sure that identity theft has actually occurred; if you are concerned, we encourage you to contact us right away.

We will provide a certified identity recovery advocate who will place fraud alerts at the three major credit bureaus for you; help you access services to watch for signs of identity theft; and access your credit reports and conduct a threat assessment to determine if any identity theft has occurred.

If you are the victim of identity theft, your advocate will work on your behalf to restore your identity and make sure you stay recovered — no matter how long it takes or how far and wide the identity theft has reached.

Learn more and request assistance call the credit union at 866-445-9828 during business hours.

*Services extend to all named accountholders, their spouse or domestic partner, dependents up to age 25 with the same permanent residence address as the accountholder, including students and military, and parents of the accountholder living at the same address as the accountholder, or living in hospice, assisted living, nursing home or deceased for 12 months or less.

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