Credit Card Conversion
IMPORTANT INFORMATION REGARDING YOUR ILWU CREDIT UNION VISA CREDIT CARD
On Monday, September 26, ILWU Credit Union upgraded our Credit Card Processing System. The new system gives you “real time” access to your credit card activity using Online and Mobile Banking including the ability to make payments from your ILWU Credit Union checking or savings accounts. This conversion will also enable us to enhance our credit card program in the future with more options and features to benefit our members. Please review the following information so you are prepared for the upcoming changes to your VISA Credit Card.
As a part of the conversion process, we issued you a new ILWU Credit Union VISA Credit Card with a new number. You will receive your new card before we cancel your current card. Your current VISA Credit Card will continue to work through Sunday, September 25, 2016.
Please read the following to ensure the uninterrupted use of your credit card:
- Your new card will arrive by mid-September. You can activate your new card on or after Monday, September 26. Once activated, you may begin using your new card.
- Your PIN (Personal Identification Number) will not be the same as your current PIN. You will receive PIN instructions in the mail after you receive your new VISA Credit Card.
- Please Note: Any joint owners or authorized signers that receive a new card on your account will now have a unique card number, but it will still be linked to your account.
- If you have any pre-authorized or recurring payments (such as gym dues or insurance payments) linked to your credit card, you will need to inform those merchants of your new VISA Credit Card number.
- If you use Bill Pay or Automatic Payment enrollment to pay your VISA, you will need to update the account number and billing address. New mailing address: ILWU Credit Union P.O. BOX 445 Wilmington, CA 90748
- If you currently use our dedicated VISA website (www.ezcardinfo.com) for card access, this service will not be available after September 25, 2016. You will be able to use ILWU Credit Union's Online or Mobile Banking to manage your credit card.
- If you don't receive your new VISA Credit Card by September 20, 2016, please contact us immediately.
We regret any inconvenience these changes may cause you, but we believe you will be pleased with the immediate and improved access to your account.
If you have questions about the upcoming credit card conversion, please speak to a Member Services Representative at 866.4ILWUCU or 866.445.9828.