New Online and Mobile Banking Upgrade is Here

Introducing a NEW Online and Mobile Banking Experience!

To provide a more seamless digital experience for our members, we switched our Online and Mobile Banking provider on November 15, 2021. This upgrade brings new features that our members have been asking for including the ability to quickly change and reset your password, easily lock or unlock your credit or debit cards if you misplace them, make principal only payments, view additional loan and account details, and more!

New Features

The new Online and Mobile Banking is easy to use, view and navigate! Some new features include:

Logging in after our Upgrade on November 15

ILWU Credit Union

A new Mobile App will be available to download on November 15, 2021. Apple users will simply need to update their app in the iOS App store. If you are an Apple user and set to automatically update apps, our new app will automatically download when it becomes available. Android users will need to download the new app from the Google Play store by searching ILWU Credit Union. If you are having trouble downloading the new App, please make sure the previous App is deleted from your device.

You will not need to re-enroll in the new system. All you have to do is know your Username and create a new password. If you forgot your Username, please contact us at 866.445.9828.

Important Changes To Your Online Banking Experience

Account Alerts - You will have to set up new account alerts. This can be done by going to the new menu and selecting Settings -> Alerts.

External Transfers - Scheduled external transfers between your ILWU Credit Union account and your account at another financial institution will need to be re-established in the new system. Go to the main menu and select Transfers->With an External Account to set this up.

Internal Transfers - Any transfers scheduled internally between your ILWU CU accounts that were set up previously within Online or Mobile Banking will need to be re-entered after the upgrade on November 15. Go to the main menu and select Transfers->Transfer Within My Accounts to set this up

The following features should not be impacted:

  • Current users will not have to re-enroll in Online or Mobile Banking.
  • Bill Pay will remain the same and all current payee info should transfer over to the new system.
  • If you are currently enrolled in eStatements, there will be no change. You simply click on Statements to view your current and previous statements.
  • Frequently Asked Questions

    See FAQs for additional information.

    Please call us at 866.445.9828 if you have any issues accessing your accounts. We appreciate your patience and understanding as we continue to enhance our services to make accessing your account information more convenient.